All of our Cuddle Beds are sent via courier service and our smaller items are posted through Royal Mail tracked service. All of our parcels will require a signature and will have different expected delivery dates, however you should receive your product within 14 days. We will update the website if this lead time changes – please look for delivery times on the home page – this will only be on the home page if the delivery times are longer than 14 days.
Royal Mail and My Hermes have their own policy for missing parcels – The Cuddle Bed Company will assist any claims.
All packaging should not be left around children due to a suffocation risk. Please recycle your packaging whenever you can. The Cuddle Bed Company reduces our footprint by recycling our large bags used for Cuddle Beds.