Customer Care Instructions

  • Wash your Cuddle Bed products at the lowest temperature to keep the fabric from fading or shrinking –  TUMBLE DRYING IS NOT RECOMMENDED.
  • POLYCOTTON – Manufacturer instructions recommend gentle hand wash and hang to dry for poly cotton items as it will fade with repeat washing.  Iron at low temperatures and not recommended for tumble dry.
  • RIPSTOP FABRIC– (waterproof bases) – Manufacturer instructions recommend cool wash and a line dry only – DO NOT TUMBLE DRY OR IRON.
  • 100% COTTON – Manufacturer instructions recommend 40 degree machine wash and medium tumble dry, low heat iron.
  • All our Cuddle Beds are filled with inserts, they are flame retardant to BS 5852 standards and has a label attached. The fabrics also have certificates which can be provided on request.
  • Cuddle Beds should not be used to replace a standard bed or mattress and their sole purpose are for temporary sleep overs or to aid sensory issues during sleep.
  • Children under the age of 2 years should not use a Cuddle Bed for sleepovers but younger children can nap or play with our products under adult supervision.
  • The storage bags that the Cuddle Beds are delivered with are not designed to carry the beds and are designed for storage use only. They are tied with a cord and extra care is needed around young children. The Cuddle Bed Company recommends when the storage bag is not in use (the bed is out of the bag) that the bag is removed and placed away from young children due to a potential choking/strangulation hazard.
  • The inserts can be washed on a low heat and dried on the line, they can also be replaced with pillows as and when required.
  • Your Cuddle Bed should last many years if the above instructions are adhered to and all products has a 1 year warranty. This warranty covers fault and not misuse of the item.
  • Bespoke and personalised products are exempt from refunds.
  • You may wish to return your products with 14 days for a full refund and the customer will have to pay for the cost of returns.  Please use the contact us using the tab at top of the home page.
  • For the CREATE YOUR OWN options for customised products, ie. the photograph cushions customers are required to upload their photographs or designs. These will need to be of high quality and images that are not from Facebook or other social media platforms as they are altered in size.  The Cuddle Bed Company strongly recommends any images are uploaded from the source, the camera, mobile phone etc.  The Cuddle Bed Company will not be responsible for the quality of images that are uploaded for your purchased using the CREATE YOUR OWN option. Please use the contact us form if you have any queries .

Orders take approximately 3 weeks Dismiss

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